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COVID-19 Cleaning Practices

At Jupiter Hotel and Jupiter NEXT, we believe in being transparent about our practices to ensure guest and employee health and safety. Below you will find the steps and processes we have adopted along with updated community guidelines. We want our staff, visitors, and guests to feel safe and welcome at our hotel as we all continue to manage the spread of COVID-19. Together we can ensure your travels return with the same joy and enthusiasm Jupiter Hotel and Jupiter NEXT guests have come to expect.

Currently, Jupiter NEXT is open and operating as usual. Bookings are available from our website or by calling 503-230-9200. Jupiter Hotel, in collaboration with Multnomah County, is currently acting as emergency housing our city's most vulnerable population, the houseless, who are most at-risk during this time. Please read this article for more information.

Click on the banners below to learn more about each section.

PUBLIC AREAS & EVENT SPACES
- All frequently touched surfaces (door handles, elevators, handrails) are disinfected on a continual basis.
- Masks covering nose and mouth are required in all public spaces.
- Public restrooms and handwashing stations cleaned and disinfected on a continual basis.
- Masks and gloves will be worn by staff while cleaning
- Signs placed in visible locations reminding staff and guests about physical distancing
- Dedicated Staff person to public area cleaning
GUEST ROOMS
- In-Room Cleaning procedures were developed by our Director of Housekeeping with Multnomah County Public Health
- All rooms are cleaned with hospital-grade disinfectants recommended by the CDC
- Hand sanitizer is available in all rooms for guests to take with them
- Staff will wear masks and gloves anytime they enter an occupied guest room
- Housekeeping service during your stay will be by request only
EMPLOYEE HEALTH
- Employees will have their temperatures checked at the start of each shift
- Employees have received additional paid sick leave
- Employee break rooms and restrooms will be disinfected
- Employees breaks and lunches will be staggered to prevent more than three people in break room at any time
- Employees will be masked in public areas.
CHECK-IN/OUT TECHNOLOGY
- Guests will receive a pre-arrival email offering digital check-in. Guests can complete the entire check-in process before they arrive at the hotel.
- Guests can download the OpenKey app, and room keys can be downloaded after checking -in either online or in-person
- Check-out can be done online, via an email sent the morning of departure. Alternatively, guests can simply leave their keys in their room and an email receipt will be sent.
- Masks are required while checking in and in public spaces, including the lobby, elevator and hallways.
COMMUNITY GUIDELINES
At the Jupiter, our community is our soul. We cannot provide a safe, fun atmosphere without everyone doing their part. Be patient and respectful of your fellow guests, everyone has a different risk threshold for COVID-19. We strive, as always, to create an environment where everyone feels welcome.

Our Five Guidelines
- Please remember to physically distance yourself from other parties at a distance of 6 feet or more.
- Guests are required to wear masks when in our public spaces and elevators.
- Wash your hands for at least 20 seconds. Restrooms are located in the lobby and second floor, as well as in your guest room.
- If you do need to sneeze or cough, please do so into the crook of your elbow, allowing as much coverage as possible.
- Be nice.
If you have any questions, please let us know by reaching out to info@jupiterhotel.com.
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